Shipping Policy

Shipping Policy


Thank you for choosing CONTOUR & KIN. Every handcrafted leather bag is meticulously crafted and undergoes rigorous quality inspection before it leaves our workshop. Please read our shipping policy below to understand how and when your order will be delivered.

1. Processing & Handling Time

  • Because our products are 100% handcrafted with strict quality control, please allow 3 to 7 business days for production, craftsmanship verification, and secure packaging.

  • Orders are not shipped or delivered on weekends or holidays.


  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your destination and shipping method.

  • Standard Shipping:

    • Estimated Delivery Time: 7–15 business days (depending on your location).

    • Cost: Calculated at checkout.

  • Express Shipping (if applicable):

    • Estimated Delivery Time: 3–7 business days.

    • Cost: Calculated at checkout.

Delivery delays can occasionally occur due to customs clearance, carrier issues, or unforeseen circumstances.

3. Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive a Shipment Confirmation Email containing your tracking number(s). The tracking information will typically become active within 24 to 48 hours. You can use the tracking number to monitor your package's journey to your doorstep.

4. Customs, Duties, and Taxes

CONTOUR & KIN is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, and other import duties) are the responsibility of the customer. Please check with your local customs office for specific regulations and estimated fees before placing your order.

5. Damaged, Lost, or Stolen Packages

  • Damaged in Transit: If your package arrives damaged, please save all packaging materials and damaged goods and take clear photos. Contact us immediately at [Insert Your Support Email] so we can file a claim with the carrier and arrange a replacement or refund for you.

  • Lost or Stolen: Once a package is marked as "Delivered" by the shipping carrier, CONTOUR & KIN is not responsible for lost or stolen packages. Please ensure your shipping address is secure and accurate at checkout.

6. Incorrect Address Disclaimer

It is the customer's responsibility to ensure that the shipping address entered is correct. We do our best to speed up processing and shipping times, which means there is a very small window to correct an incorrect address. If you notice an error, please contact us immediately. If the package is shipped to an incorrect address provided by the customer, we cannot be held responsible for any extra shipping or replacement costs.

  • Contact Us: If you have any questions regarding your shipment, please feel free to reach out to our customer service team at [Insert Your Support Email].